Frequently Asked Questions
What is a Concession ticket?
A concession ticket is a reduced price ticket that may be available to the following:
Children (18 years and under), student card holders, senior citizens (65 years and over only with identification).
Many of our shows have concessions available, and they must be requested at time of booking.
Concessions not requested at the time of booking cannot be allocated later. Proof of eligibility will be required when collecting tickets. Please note that not all shows have concessions available, as they are at the discretion of the promoter of the event.
Do I need a ticket for young children?
Yes. For health, safety and comfort reasons, we recommend that all children 2years and over require a ticket to enjoy a show in Iontas Theatre.
Do you provide Wheelchair access?
Yes. We do reserve a certain number of seats in the front ground floor row specially for Wheelchair access and customers with mobility, hearing and sight issues.
If you require one of these seats for any of the above reasons, it is imperative to mention to the Box Office staff at time of booking.
Can I reserve tickets?
No, unfortunately Iontas Theatre cannot reserve tickets.
Is there a Booking Fee?
At present, there is a €1 booking administration fee on all ticket purchases. This is included as part of the advertised price
The booking fee goes toward covering the administration costs that Iontas Theatre incurs in the process of selling a ticket, such as credit card processing fees, bank charges, box office staffing and agent/administration fees.
What payment methods does Iontas Theatre accept?
Tickets can be purchased by cash, cheque and credit or debit card. If you are paying by cheque, please make crossed cheques payable to Iontas Theatre.
The credit and debit cards accepted for payments are Visa, MasterCard and Laser over the telephone, in person and online.
Does the Box Office provide cash back?
We regret that our Box Office does not provide cash back services.
Can I get a refund or exchange tickets for another show?
Once purchased, tickets cannot be exchanged or refunded, unless a performance has been cancelled. Please note that events are subject to change.
Why are my contact details requested when purchasing a ticket and what do you do with that information?
When you book a ticket at Iontas Theatre, your personal information will be held in our database for the purposes of contacting you regarding an event should we need to. Your information will not be disclosed to any third parties.
You will be asked if you want to be included in our Mailing List. If you agree, we will send you the Iontas Theatre weekly E-Newsletter to the email address that you have given us.
On occasion, we may send you information on special offers or competitions for shows that may be of interest to you. If you do not wish to receive information from us, please tell us at the time of booking.
Iontas Theatre also operates a fortnightly text message service, whereby subscribers will have the option to 'Opt Out'.
How do I book tickets online?
To buy a ticket, you will need to select a particular show and a price level, if there is more than one. After that, you will be required to enter the amount of tickets you want to purchase.
You will have the option to choose your own seats or the best available. If you have an account with Iontas Theatre, you will be asked to login.
If you do not have an account, the system will ask you to set one up.
Enter your credit card details (payment by Visa or MasterCard only) and select the "Buy tickets" button.
You will be offered the option of printing your own Print at Home ticket or alternatively you can opt for picking your ticket up from the Box Office.
You will then receive an email confirming your booking. Please print this document and bring it to Iontas Theare, if you are collecting your tickets at Box Office.
Please note that, for security reasons, we do not store your credit card details in our system.
What is the validity of a Gift Voucher?
Iontas Theatre gift vouchers are valid for 12 months from date of purchase.
Whereby a show is sold out at time of redemption of a gift voucher, a customer may choose to redeem their voucher against an alternative show.
Can a Gift Voucher be redeemed for cash?
No, gift vouchers are transferrable, but cannot be redeemed for cash.
Is there parking at Iontas Theatre?
Yes, there is ample parking towards the front & back of Iontas Theatre. However, on busy nights, we would urge customers to arrive early to events.
What time is the Bar open in Iontas Theatre?
The bar is open from 7pm-12.30am on show nights.
Can I bring food or drink into the theatre?
No food is permitted in the auditorium.
Drink is permitted in plastic glasses, which are available at the bar. No glasses or glass bottles are permitted in the theatre.